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deezdrama
join:2014-08-23
93.5 24.1

deezdrama

Member

[Speed] Performance plan only 25mbps / Now Extreme 150 only 70mbps

Click for full size
Ive been suffering from bad download speeds for years. Netflix often buffers out, websites take long to load, games are laggy etc.

I finally got fedup and upgraded from xfinity performance to extreme 150 today.

With performance plan I was getting 25mbps and not the advertised 60mbps, with extreme 150 it is much better but still only 75mbps.

If I would of had the full 60mbps speeds with the performance plan then I wouldnt of had to upgrade to the extreme 150.

Is it normal to get only 70mbps download speeds with the Extreme 150 plan?

Ive tested it on several speed test sites. Comcasts speed test only shows 10mbps?!?!
I ran the test on here and it looks really bad?

I have a Zoom 5341j and have reset it and wired it directly to my computer so I could bypass the router, still only 75mbps. Confirmed results on old gaming rig and 2 brand new gaming computers I just built.

Any ideas?
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

[Speed] Re: Performance plan only 25mbps / Now Extreme 150 only 70mbps

What are the stats on modem? On extreme 150 you should see 180. What kind of router are you using? Performance is still 25 mbps.
deezdrama
join:2014-08-23
93.5 24.1

deezdrama

Member

router is a TP-Link TL-WR841N but Ive tested directly from the modem as well and only get 75mbps.
Should I be concerned with the results in the screenshot above?
I dont get it... Ive got a 75mbps result on several test sites, on comcasts test site I get 10mbps, and on the above screenshot I get those results.
Ive fought connectivity issues for years untill I ran my own coax directly from the service box and removed all splitters. The line comes in from the pole,goes to service box, and from there I have a fancy union I bought and it goes directly to my modem with new coax. That got rid of random connection drops but now this. I thought the internet in the area was just bad but now wondering whats really going on?
thanks for replying!
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05 to deezdrama

Premium Member

to deezdrama
Has to be some kind of signal issue. With out seeing stats page on the modem not for sure.
deezdrama
join:2014-08-23

deezdrama

Member

I havnt messed with any of this since last time I had issues and ripped out the coax and ran all new and bought this modem and router and thought things were fixed.
Ill have to figure out how to get stats again
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

try 192.168.100.1
deezdrama
join:2014-08-23
93.5 24.1

deezdrama

Member

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 525000000 Hz Locked
Connectivity State OK Operational
Boot State
Configuration File OK
Security Enabled BPI+

Downstream Bonded Channels
Channel Modulation Frequency Power SNR Correctables Uncorrectables
1 QAM256 525000000 Hz 4.2 dBmV 41.9 dB 0 0
2 QAM256 519000000 Hz 3.1 dBmV 41.4 dB 0 0
3 QAM256 531000000 Hz 4.7 dBmV 42.5 dB 0 0
4 QAM256 537000000 Hz 5.0 dBmV 43.1 dB 0 0
5 QAM256 543000000 Hz 4.9 dBmV 42.5 dB 0 0
6 QAM256 555000000 Hz 4.5 dBmV 42.5 dB 0 0
7 QAM256 561000000 Hz 4.1 dBmV 42.5 dB 0 0
8 QAM256 573000000 Hz 3.6 dBmV 42.1 dB 0 0

Total Correctables Total Uncorrectables
0 0

Upstream Bonded Channels
Channel US Channel Type Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 23000000 Hz 47.5 dBmV
2 ATDMA 5120 Ksym/sec 35800000 Hz 49.0 dBmV
3 ATDMA 5120 Ksym/sec 29400000 Hz 48.3 dBmV
4 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

Signal looks good. Upstream is getting little high. You might benefit for a modem with more bond channels. Like a 16 or higher channels.

Devious
Premium Member
join:2002-08-22
Seattle, WA

Devious to deezdrama

Premium Member

to deezdrama
What is in the event log?
deezdrama
join:2014-08-23

deezdrama

Member

not sure if it has that feature. It just shows connection status, firmware info, and change password
deezdrama

deezdrama to srtdodge05

Member

to srtdodge05
Im not sure what to do anymore. Im paying for extreme 150 and just now getting about performance plan speeds. Pretty sure I went through all this years ago and everyone said the signal looked good so stopped digging into it. Is it just possible that my area has bad speeds? Should I buy a new modem-AGAIN lol.
I just dont know what to do anymore.
Is it normal to not get the full 150mbps im paying for?
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

said by deezdrama:

Im not sure what to do anymore. Im paying for extreme 150 and just now getting about performance plan speeds. Pretty sure I went through all this years ago and everyone said the signal looked good so stopped digging into it. Is it just possible that my area has bad speeds? Should I buy a new modem-AGAIN lol.
I just dont know what to do anymore.
Is it normal to not get the full 150mbps im paying for?

They say upto 150mbps but you are only half the speed. So something isn't right. Upload is way off also. You could have a tech come out and check it. Maybe have him try a rental modem to see if that helps. If that does then you know you need a new modem.
deezdrama
join:2014-08-23
93.5 24.1

deezdrama

Member

any suggestions on a good budget friendly 16/+ channel modem? I hate dealing with tech guys and usually at work. Would just like to alleviate all possible problems.
This zoom 5341j should of pulled 60mbps easy though when I had the performance plan but only pulled 25mbps. odd and frustrating

Devious
Premium Member
join:2002-08-22
Seattle, WA
119.1 5.5

Devious to deezdrama

Premium Member

to deezdrama
said by deezdrama:

not sure if it has that feature. It just shows connection status, firmware info, and change password

Try this: »192.168.100.1/RgEventLog.asp
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05 to deezdrama

Premium Member

to deezdrama
The SB6183 is a good modem with 16x4. $70 on amazon. The Netgear CM600 is a 24x8 for $90. Not 100% sure this will fix the issue.

telcodad
MVM
join:2011-09-16
Lincroft, NJ

telcodad

MVM

said by srtdodge05:

The SB6183 is a good modem with 16x4. $70 on amazon.

Newegg has refurbished SB6183's for $50: »newegg.com/Product/P ··· 25694008

Amazon has them for only $45: »amazon.com/ARRIS-SUR ··· ERK1JLM/
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

Amazon
Refurb $44.99
»amazon.com/ARRIS-SUR ··· s=sb6183

Used $28.99+
»amazon.com/gp/offer- ··· tion=all
deezdrama
join:2014-08-23

deezdrama to srtdodge05

Member

to srtdodge05
my concern is that they will blame the modem since its not on approved list so maybe I should start there and if I still have the problem I could call a tech
deezdrama

deezdrama

Member

Ill probably try to swing the best modem I can get for around $100 this friday.
Thanks everyone and Ill reply back after I get a new modem.

telcodad
MVM
join:2011-09-16
Lincroft, NJ

1 edit

telcodad to deezdrama

MVM

to deezdrama
said by deezdrama:

said by srtdodge05:

The SB6183 is a good modem with 16x4. $70 on amazon. The Netgear CM600 is a 24x8 for $90. Not 100% sure this will fix the issue.

my concern is that they will blame the modem since its not on approved list

The ARRIS SB6183 is on their approved list: »mydeviceinfo.xfinity.com ··· 6183-417

And so is the Netgear CM600: »mydeviceinfo.xfinity.com ··· m600-455
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05 to deezdrama

Premium Member

to deezdrama
Compatible with major U.S. Cable Providers like Xfinity, Spectrum, Cox, Sudden link, Mediacom, etc. Not compatible with ATT, Verizon or CenturyLink

telcodad
MVM
join:2011-09-16
Lincroft, NJ

telcodad to deezdrama

MVM

to deezdrama
said by deezdrama:

I'll probably try to swing the best modem I can get for around $100 this Friday.
Thanks everyone and I'll reply back after I get a new modem.

Just be careful and not buy a modem that uses Intel's Puma 6 chipset, like the ARRIS SB6190: »The Arris SB6190 Modem & Puma 6 Chipset Have Some Major Issues [86] comments and »Puma 6 Flaw Lets Attackers Bog Down Impacted Modems, Gateways [56] comments

Amazon has the Broadcom chipset equipped Netgear CM600 24x8 modem for $90: »amazon.com/NETGEAR-d ··· XGZBCKP/

Best Buy charges $110 for it, though: »bestbuy.com/site/net ··· =4562300

If you have a Staples or an OfficeMax/Office Depot nearby, they have it for $99.99:

»staples.com/NETGEAR- ··· _2103624

»officedepot.com/a/pr ··· d-Wired/
nysports4evr
Premium Member
join:2010-01-23

nysports4evr

Premium Member

I had no issues getting Office Depot to price match Amazon as well, Best Buy and Staples have the same policy but I haven't tried this myself.
srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

srtdodge05

Premium Member

said by nysports4evr:

I had no issues getting Office Depot to price match Amazon as well, Best Buy and Staples have the same policy but I haven't tried this myself.

I had best buy price match amazon with no issue. They won't do costco or samsclub.
komat
join:2007-11-07
Morgantown, WV

komat to deezdrama

Member

to deezdrama

Re: [Speed] Performance plan only 25mbps / Now Extreme 150 only 70mbps

imo you dont need a new modem unless your node is really congested.

i did 240mbit with a 8 channel modem for 2 years
deezdrama
join:2014-08-23

deezdrama

Member

i dont know what else to try anymore. Is there any other troubleshooting I can do?
deezdrama

deezdrama

Member

here is event log.....

Time Priority Description
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Mon Sep 18 00:11:41 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Sep 18 00:11:19 2017 Notice (6) Honoring MDD; IP provisioning mode = IPv6
Mon Sep 18 00:11:16 2017 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Mon Sep 18 00:10:54 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 18 00:09:52 2017 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 18 00:09:51 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 18 00:09:51 2017 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 18 00:09:19 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 18 00:09:19 2017 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 18 00:06:48 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Mon Sep 18 00:06:48 2017 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 18 00:06:42 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Mon Sep 18 00:06:42 2017 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 18 00:06:37 2017 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Sat Sep 16 13:08:05 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Aug 27 18:16:02 2017 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Sun Aug 27 18:15:51 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Wed Aug 23 05:19:03 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Aug 23 05:19:02 2017 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Wed Aug 23 05:18:45 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Thu Aug 03 19:58:24 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...
Sat Jul 22 22:20:58 2017 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;...
Tue Jul 18 23:59:42 2017 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Tue Jul 18 23:59:26 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Tue Jul 18 21:26:47 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Tue Jul 18 21:26:46 2017 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Tue Jul 18 21:26:30 2017 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:fc:06:44;CMTS-MAC=00:01:5...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:fc...

Tyler
join:2010-06-04
North East, PA

Tyler to deezdrama

Member

to deezdrama
I have a Netgear CM500 (16x4) that I no longer use. Used it on Comcast on the 200 meg plan and then on Spectrum when I moved. $40 shipped USPS

telcodad
MVM
join:2011-09-16
Lincroft, NJ

telcodad

MVM

said by Tyler:

I have a Netgear CM500 (16x4) that I no longer use. Used it on Comcast on the 200 meg plan and then on Spectrum when I moved.

Just make sure that you contact Comcast with its CM-MAC address and have it removed from your account, so that the next person who tries to use doesn't have any issues re-activating it on their account.

Tyler
join:2010-06-04
North East, PA

Tyler

Member

I haven't had it on comcast for over a year and a half, I'd certainly hope they've removed it by now!
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