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Charts - The Good, The Bad and The Ugly - Issue #922 - 2017-11-06 03:31:52 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
AT&T FTTP4.533%$838A-AAA-A--MO NC TN TX GA CA 10 recent reviews
Gold Award
Verizon FiOS
4.091%$9312BB+ABB+-DE MA NY TX VA NJ FL PA MD CA 12 recent reviews
Frontier FiOS3.640%$10110B-B-B+C+B-FL WA CA OR TX 6 recent reviews
Bronze Award
AT&T U-Verse
3.401%$10411B-BB+B-B--SC AL NC KS TN OK FL OH CA MI AR TX IN GA IL KY 12 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
TekSavvy Cable3.890%$5113B+BBBBB+BC ON AB QC 8 recent reviews
WOW Internet and Cable3.851%$826B+B+BBBBAL TN KS MI IN FL IL OH 8 recent reviews
Comcast Business3.7922%$1048BB+B+B-BB-GA IL CA 4 recent reviews
Silver Award
Cox HSI
3.631%$585BBBC+BB-AZ KS OK AR VA FL CT NE NV OH CA 14 recent reviews
Silver Award
Time Warner Cable
3.621%$587BBBC+B-B-SC NC KS NY HI PA NE CA OH WI MO MA TX KY 15 recent reviews
Cogeco Cable3.482%$707BBBC+C+C+ON 4 recent reviews
Bronze Award
Comcast XFINITY
3.312%$677B-B-BCC+C+UT TN VA PA FL CT MD CA WV CO NH MA MI MN AR TX IN NJ GA IL WA OR 34 recent reviews
Bronze Award
Charter
3.161%$608C+B-B-CC+CLA SC AL NC NY FL CT CA OH WI MO CO MT MI MN TX GA IL KY NV OR 23 recent reviews
Mediacom2.981%$738C+C+C+C-CCIA MO AL MN GA IL 6 recent reviews
VMedia2.970%$8217B-B-CC-C-CBC ON QC 5 recent reviews
Suddenlink2.920%$779C+B-CCCC-LA OK AR TX CA WV 8 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
TekSavvy DSL4.281%$458A-B+B+A-A-A-BC ON QC 10 recent reviews
AT&T DSL3.592%$4717B-BB+C+B-BSC 3 recent reviews
Cincinnati Bell3.532%$6610B-BBC+B-B-KY OH 1 recent reviews
Verizon DSL3.181%$4118B-C+B-C-C+B-MA NY VA NJ PA MD CA 2 recent reviews
Bell Fibe Internet2.991%$499C+B-B-D+CCON QC 7 recent reviews
Windstream2.772%$6012CC+CC-C-C-SC NC OK PA FL NE OH IA TX AR GA KY 6 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Start.ca4.580%$5911AAA-A-AA-ON 8 recent reviews
SONIC4.572%$4010A-AAAAA-CA 5 recent reviews
Electronic Box4.350%$4712A-B+AA-A-AON NY QC 10 recent reviews
CenturyLink3.011%$6411C+B-C+CCCLA AL NC TN UT VA FL OH WI IA MO CO AZ MN TX NV WA OR 11 recent reviews
Frontier Communications2.802%$6312CC+CC-C-C-WI NC MI TX IN FL CT IL CA OR WA WV 9 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.